We’re looking for an Impact Associate and Translator for Vietnam to join our growing team.

Role: Impact Associate (Vietnamese)

Location: Remote  (must be available during regular business hours in Vietnam at least 5 hours a week)

Role Status: Part Time Consultant (estimated at 10-30 hours a week for 4-6 months)

Remuneration: 25 USD/hour

 

About ChangeX

We are ChangeX. We have built a platform to connect communities to proven innovations and finance to scale sustainable impact.

Our mission? To empower people everywhere to change their communities for the better by making it easy for them to access the innovations, funding and support they need.

With our support, great innovations like Grow it Yourself, Girls Who Code, Cycling Without Age, Men’s Sheds, Repair Café, Pocket Forests and FIRST LEGO League, are being adopted by communities across the world.

So far, more than 25,000 community projects have started through ChangeX, scaling almost 180 innovations and benefitting over one million people.

Our business model is called Impact as a Service. We make it easy for funders to invest in the innovations they want to spread in regions they care most about. Our partners include Microsoft, Accenture, the LEGO Foundation and Amazon Web Services.

We are in an exciting growth phase, as we prepare to launch in multiple new regions. And we are growing our team across all functions to deliver on this growth.

This role: Impact Associate and Translator (Vietnam)

This role is an opportunity for a customer support professional who is interested in having a positive impact.

In this role, you will first be localizing our platform into Vietnamese, and later, be responsible for providing first-line support to organizations and individuals seeking funding for their community projects.

You will be part of our Impact team working closely with our global team of Impact Associates supporting community changemakers around the world.

You will be responsible for all Vietnamese language support, including introductory calls with community teams, ongoing email support, and managing our due diligence processes.

In this role, you will:

• Translate part of our website and supporting documents (approx. 60k words) from UK/US English to Vietnamese.
• Carry out due diligence calls with those who have applied to start a community project in Vietnam, to provide support and assess whether they are committed and qualified to receive funding to start their project of choice. These calls are the most important touchpoint we have with community leaders who are starting projects, and they are an energising experience for the ChangeX team, giving us the opportunity to hear about their motivations and plans
• Manage Vietnamese language email support via Intercom, following up with community teams to gather the information needed to approve their project and ensuring that all inbound requests are responded to in a timely manner
• Oversee due diligence processes for all community teams in Vietnam, using Trello to gather and store information required for each project
• Review and edit content for the proven innovations included in portfolios in Vietnam, to ensure they are relevant for a Vietnam audience.
• Review and translate marketing materials e.g. digital ads, and direct mail emails to ensure relevance to the audience
• Provide support to the Impact team as they build local databases of schools, community organisations, local government etc. in Vietnam
• Ongoing adhoc translations as needed after the initial translation phase.

Timing

This is a 4-6 month part-time role that we estimate will require up to 20-30 hrs/week during the translation phase, and then 10-20 hours a week as an impact associate.

After this 4-6 month period and our fund launch in Vietnam, we can only commit to a few hours a week for ongoing Vietnamese support, estimated to be at about 5 hours a week for another 6-12 months. However, if new funds get confirmed in Vietnam, we’ll be able to expand the contract to include more hours again.

You can choose the times that suit you best to carry out the work, once you have some time blocks available during regular working hours for the due diligence calls to be scheduled in your calendar via the ChangeX product.

We’re looking for people who have:

• A demonstrated commitment to community-driven change and a good understanding of social and environmental issues;
• The ability to work through English and Vietnamese;
• Previous experience localizing content from English to Vietnamese;
• Great communication skills, both oral and written;
• Highly empathetic and strong ethical fibre;
• Strong research skills;
• The capability to be a fast learner;
• Experience with customer support tools (Intercom, Zoom, Calendly, Trello) preferred.

Recruitment process

If this role interests you, get in touch to tell us why. Please send your CV to Killian at [email protected] by Friday, March 29th. And include a note outlining why you think you’d be the right person for this role.

We will shortlist several candidates for an interview with a cross-section of our team. We like candidates to talk to as many of our team as possible to allow us – and you – to make the best decision possible.

After the interview process is complete, we will quickly move to decision-making and offer.